Need some help? Let us answer any questions you may have.
Our products do not use synthetic preservatives; meaning that the scent and colour of your skincare might change approximately 3 months after opening.
This is a harmless, natural process and you can still use the product for up to a year and a half. However, daily maintenance is the most important part of any skincare routine, so use within 3 months of opening to make the most of the active ingredients in the formula.
We're suitable for all skin types, especially sensitive skin. For best results, choose products by skincare concerns.
Skin conditions can change over time, so feel free to contact us if you have any questions.
Yes. As a company with a strict Earth First policy, we do what we can to ensure an eco-friendly existence. All of our packaging is made of sustainable, biodegradable or recyclable materials. We take an eco-conscious approach within our offices, at trade shows and more.
We're also active in global community projects, working with animal shelters in Asia to rescue, rehabilitate and re-home cats, dogs and trafficked wildlife.
NEVER. We absolutely disagree with animal testing and do not sell in regions that may require it.
Clean, Artisanal & Cruelty Free.
Eden Futura is the Parent company which owns Snow Fox Skincare. It is run by our founder Phoebe Song, who is creating multiple brands under the EF portfolio.
You can read up on its origin here: www.edenfutura.com
We ship worldwide :) - except for the following territories:
USA and Canada Orders
Standard ground shipping is billed at a flat rate of $5.50. Orders above $50 ship for free. Expedited 2-day shipping is also available via FedEx and costs $10.90.
Orders are typically processed in 1-2 business days and arrive 3-5 days after shipping.
Shipping is usually via USPS or Fedex.
Hawaii, Alaska & Puerto Rico and residences in remote locations may experience longer transit times.
International (Outside the USA) Orders
We do ship worldwide for a flat fee of $12 for international shipping. Orders above $50 ship for free. Orders are typically processed in 1-3 business days. Please allow 12-15 days after shipping. Most international orders will be shipped out of our warehouse in Hong Kong via the local post of the destination address.
Unfortunately, due to differing tariff zones, shipping charges do not include international customs, duties, or tariff taxes. These taxes will be paid by the customer and are due to the carrier. There is a chance that packages may be held at the local sorting facility until customs are paid. Please contact your local customs office for any further information if needed.
We do not currently ship to Hong Kong. Please visit our exclusive partner Mimingmart if you are located in the city.
We have three warehouses in Hong Kong, Japan and in Missouri, USA. When certain items are low or depending on your mailing region, we will select the quickest warehouse to ship from to ensure you get your order on time! Due to previously long waitlists, we now take extra care to sort out our stock arrangements so do reach out to us if your order takes longer than 2 weeks.
For most countries shipping takes anywhere from 5 to 10 business days, depending on your local post and customs authorities.
Sorry about that! Please reach out to us with this contact form. We can update you immediately as sometimes your local customs may keep it for review before releasing your package, or simply your local post couldn't find someone at home to sign off that day.
If you are not happy with your order, or if your shipment has arrived damaged in any way, you can initiate the return process by reaching out through this contact form.
Snow Fox will gladly accept returns on unopened / unused orders placed within 21 days. We only accept returns for consumable skincare items (not beauty tools) purchased through snowfoxskincare.com. If you purchased an item from a retail partner, please contact the retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.
*Snow Fox Skincare and Spa Monkeys Ltd retains the right to all and any final decisions regarding our returns policy. Refunds do not include the shipping fee.