Our products do not use synthetic preservatives; meaning that the scent and colour of your skincare might change approximately 3 months after opening.

This is a harmless, natural process and you can still use the product for up to a year and a half. However, daily maintenance is the most important part of any skincare routine, so use within 3 months of opening to make the most of the active ingredients in the formula.

We're suitable for all skin types, especially sensitive skin. For best results, choose products by skincare concerns.
Skin conditions can change over time, so feel free to contact us if you have any questions.

We specialize in Sensitive Skin, but there are countless variations in the category.
View items suitable for sensitive skin.

Yes. As a company with a strict Earth First policy, we do what we can to ensure an eco-friendly existence. All of our packaging is made of sustainable, biodegradable or recyclable materials. We take an eco-conscious approach within our offices, at trade shows and more.
We're also active in global community projects, working with animal shelters in Asia to rescue, rehabilitate and re-home cats, dogs and trafficked wildlife. 

NEVER.
We absolutely disagree with animal testing and do not sell in regions that may require it.

Take our Gua Sha Brush Quiz for personalized results and find the best Gua Sha Brush for your needs.

Sure!
Our Gua Sha Brush Digital Guide is the best place to learn about how to use and care for your new brush.

Individual results may vary, but many start seeing new baby hairs sprout after 3-4 months of daily use. For best results, use the brush to stimulate the scalp while pairing with our Tetrapeptide And Ginseng Hair & Scalp Serum.

Yes. Our Snow Fox Rewards program allows you to earn Fox Points on every purchase, that can be redeemed for discounts and exclusive benefits.

Yes. Select products are available on subscription, with free shipping and discounted pricing. You can manage, pause, or cancel your subscription at any time through your customer account.

Clean, Artisanal & Cruelty Free. 

Eden Futura is the Parent company which owns Snow Fox Skincare. It is run by our founder Phoebe Song, who is creating multiple brands under the EF portfolio. 

You may have seen us in various publications such as Vogue, Forbes, Glamour, Cosmopolitan, Byrdie & more. There are some other businesses with similar names but not in skincare.  

Yes. We work with a select group of creators and professionals through Shopify Collabs.
If you feel aligned with the Snow Fox brand, we invite you to apply. Please note that due to the number of applications received, only shortlisted applicants may be contacted.

Send us a message anytime here.

We ship worldwide — except for the following territories:

• Hong Kong, where we have an exclusive retailer. For Hong Kong, please visit here to order.
• Taiwan: For visitors in Taiwan, please visit snowfoxskincare.com.tw
• Japan: For visitors in Japan, please visit snowfoxskincare.jp
• United Arab Emirates: For visitors in the UAE, please visit snowfoxskincare.ae

USA and Canada Orders
Standard ground shipping is billed at a flat rate of $8.50 USD. Orders above $80.00 USD ship for free. Expedited 2-day shipping is also available via FedEx and costs $18.00 USD.

Orders are typically processed in 1-2 business days and arrive 3-5 days after shipping.
Shipping is usually via USPS or Fedex.
Hawaii, Alaska & Puerto Rico and residences in remote locations may experience longer transit times.

International (Outside the USA) Orders
We do ship worldwide for a flat fee of $10.00 USD for international shipping. Orders above $80.00 USD ship for free. Orders are typically processed in 1-3 business days. Please allow 12-15 days after shipping. Most international orders will be shipped out of our warehouse in Hong Kong via the local post of the destination address.
Unfortunately, due to differing tariff zones, shipping charges do not include international customs, duties, or tariff taxes. These taxes will be paid by the customer and are due to the carrier. There is a chance that packages may be held at the local sorting facility until customs are paid. Please contact your local customs office for any further information if needed.

Hong Kong
We do not currently ship to Hong Kong. Please visit our exclusive partner Mimingmart if you are located in the city.

We have three warehouses in Hong Kong, Japan and in Missouri, USA. When certain items are low or depending on your mailing region, we will select the quickest warehouse to ship from to ensure you get your order on time!
Due to previously long waitlists, we now take extra care to sort out our stock arrangements so do reach out to us if your order takes longer than 2 weeks. 

For most countries shipping takes anywhere from 5 to 10 business days, depending on your local post and customs authorities. 

Sorry about that! Please reach out to us with this contact form.
We can update you immediately as sometimes your local customs may keep it for review before releasing your package, or simply your local post couldn't find someone at home to sign off that day. 

If your order is shipping to an incorrect address, please reach out to us with this contact form and we'll fix that for you.

If you are not happy with your order, or if your shipment has arrived damaged in any way, you can initiate a return/refund request by reaching out through this contact form.

Snow Fox will gladly accept returns on unopened / unused orders placed within 21 days, however please note that we only accept returns for consumable skincare items (not beauty or artisanal tools) purchased through snowfoxskincare.com. If you purchased an item from a retail partner, please contact the retailer directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.

*Snow Fox Skincare and Spa Monkeys LLC retains the right to all and any final decisions regarding our returns policy. Refunds do not include the shipping & handling fee of $8.50 USD per order.

To ensure your Gua Sha Brush is brand new, all items are sold under a strict no re-sell policy. For hygiene reasons, we cannot accept returns or exchanges for change of mind. 
If your brush is defective, please contact us and we will gladly assist.

We work with the last generation of authentic Gua Sha brushmakers in Taiwan, where each brush is handcrafted by senior artisans with decades of experience. This means that every piece is individually made, finished and quality-checked.

Please do reach out to us via this contact form and we'll fix that for you.

We occasionally offer promotions throughout the year, though many of our products are produced in limited quantities and are not regularly discounted. Joining our newsletter or viewing our Seasonal Sales is the best way to hear about upcoming offers.

Yes, new members can enjoy a 10% discount on their first order*. Sign up for our newsletter to receive the discount code.

You can also receive discounts by purchasing a product subscription or joining our Snow Fox Rewards loyalty program.

Please note that no further discounts apply to sale items, bundles or already discounted items.

Please check that your code has not expired and that the eligible products are in your cart. Also note that discount codes generally cannot be combined with other offers, subscriptions, bundles, already-discounted or sale items.