We’re here to help with warranty claims, product issues and eligible returns.

Before submitting your request, please review the relevant information below, including our Terms of Service (which includes our Return Policy) and our Limited Lifetime Brush Warranty.

Please note that our Gua Sha Brushes are handcrafted personal-use tools and are not eligible for change-of-mind returns. If you believe your brush has a manufacturing fault or warranty issue, we’ll be happy to assess it under our Limited Lifetime Brush Warranty.

Please include your order number, a clear description of the issue and supporting photos/videos ready.