How do I place a return or exchange?
We're sorry you didn't love your Glossier. Please reach out to gTEAM@glossier.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—Glossier packages don’t include return slips. Just reach out to gTEAM@glossier.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. Order # (GLO#) must be provided to place a return.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at gTEAM@glossier.com and we'll help you place the return. Please note that the Glossier Sweatshirt is final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at gTEAM@glossier.com and we’ll be sure to get you the Glossier you ordered!